Return & Refund Policy – Decor Products

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully:

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items received.
• The request must be raised within 48 hours of delivery.
• Products must be unused, in original condition, and with all original packaging intact.

2. Non-Returnable Items

• Customized or made-to-order decor items.
• Fragile items once used or installed.
• Items damaged due to improper handling after delivery.

3. Return Process

• To initiate a return, contact customer support at bhavikaarthakker@gmail.com with:
• Order details
• Clear images/videos of the issue
• Once approved, return instructions will be provided.

4. Refund Policy

• Refunds are processed only after the returned product is received and inspected.
• If approved, the refund will be issued within 5–7 business days.
• Refunds will be credited to the original payment method.

5. Replacement Policy

• In case of damaged or defective items, a replacement may be offered instead of a refund, subject to availability.

6. Shipping Charges

• Return shipping costs may be covered only for damaged or incorrect items.
• No shipping charges will be refunded for other cases.

7. Cancellation Policy

• Orders can be canceled only before dispatch.
• Once shipped, cancellation is not possible.

For any assistance, please reach out to customer support at bhavikaarthakker@gmail.com.